Related to Failures

Why does the robot vacuum always show red indicator?

1. Please check whether the robot vacuum is power sufficient. 2. Please confirm if the robot vacuum is faulty.

Why can't the robot vacuum connect to WIFI?

1. Confirm whether the wifi name and password are correct. 2. Confirm that it is in the wifi signal coverage and the signal is good. 3. The product supports 2.4GHz Wifi only at present. 4. Switch the robot vacuum indicator to blinking blue following the pairing prompts. You can check the tutorial video for details:(https://www.youtube.com/watch?v=AMJKmBcB1Ag)

Why can't the robot vacuum be charged?

1. Make sure that the docking station has been plugged in and powered on. 2. Make sure that the product has contacted the charging contacts and try to clean the charging contacts. 3. The power button needs to be turned on while charging. 4. Please contact customer service if the device is at sleep mode due to no operation for a long period of time.

Why can't the robot vacuum return to the docking station?

1. Make sure whether the docking station is placed properly. 2. Ensure that the docking station is connected correctly. 3. Do not move the docking staiton when the product is at work. 4. While cleaning, do not start cleaning at the docking station.

Why is the robot vacuum is repeating / missing cleaning of the area?

1. Remove the small items on the floor to improve the cleaning efficiency. Do not move or block the route of the robot vacuum by hand. 2. Make sure that the floor wax is dry and do not work on the polished board. 3. Make sure that the place to be cleaned is not covered by furniture.

Why does the robot vacuum stop suddenly while working?

1. Make sure the robot vacuum is fully charged. 2. Make sure whether the robot vacuum is entangled by junk. If so, please release it manually. 3. Make sure whether it is stuck under the entrance of the furniture which is similar height to the robot vacuum.

Why does the robot vacuum make more noise at work?

1. Please check whether the robot vacuum is full of garbage and needs to be cleaned 2. Please confirm whether the suction inlet of the robot vacuum is blocked by foreign matters. If so, please clean it. 3. If the robot vacuum remains faulty after cleaning, please contact customer service.

The red indicator of the robot vacuum is always on, and it can't work normally. It makes three beeps: beep-beep-beep.

When a drive wheel breaks down, please check whether there is any hair or junk around the drive wheel. If so, please clean it following the manual instruction.

The red indicator of the robot vacuum is always on, and it can't work normally. It makes three beeps: beep beep-beep beep-beep beep.

If the side brush fails, please check whether there is any hair or foreign matters around the side brush. If so, please clean it following the manual instruction.

The red indicator of the robot vacuum is always on, and it can't work normally. It makes three beeps: beep beep beep-beep beep beep-beep beep beep.

There is no dustbin, please install the dustbin.

The red indicator of the robot vacuum blinks and fails to work normally, and beeps three times in a row: beep-beep-beep.

The robot vacuum does not touch the ground. Please put the robot vacuum back on the ground / floor.

The red indicator of the robot vacuum blinks and fails to work normally, and beeps three times in a row: beep beep beep-beep beep beep-beep beep beep.

If the robot vacuum is suspended or stuck, please place the robot vacuum on a flat surface, or remove obstacles and restart the robot vacuum.

The red indicator of the robot vacuum blinks and fails to work normally, and beeps three times in a row: beep beep beep beep-beep beep beep beep-beep beep beep beep.

The power of the robot vacuum is low. Please put the robot vacuum back to docking station to charge.

The red indicator of the robot vacuum blinks and fails to work normally, and beeps three times in a row: beep beep beep beep beep-beep beep beep beep beep-beep beep beep beep beep.

The adapter does not work properly and the charging voltage is abnormal. Please clean the charging contacts of docking station and robot vacuum, making sure that the original adapter is used.

The red indicator of the robot vacuum blinks and fails to work normally, and beeps three times in a row: beep beep beep beep beep beep-beep beep beep beep beep beep-beep beep beep beep beep beep.

Charging error. Please check whether the power supply of docking station is on.